Help Topics
PRODUCTS & AUTHENTICITY
Updated 3/3/2026
What if the product is defective?
Quick Summary
Report the issue within 48 hours of receiving the item.
If you receive a defective or damaged product, contact us within 48 hours.
Provide your order number, attach photos or videos showing the issue, and describe the problem clearly.
Our team will evaluate the case and may offer a replacement, refund, or technical support assistance.
We aim to resolve all issues quickly and fairly.
