Placing an order on our platform is simple and secure: 1. Use the search bar or browse product categories. 2. Open the product page to review specifications, pricing, availability, and warranty details. 3. Select the required quantity and click Add to Cart. 4. Review your cart to confirm quantities and pricing. 5. Click Proceed to Checkout. 6. Enter your shipping address and contact details. 7. Select your preferred payment method. 8. Review your order summary carefully before confirming. After placing your order, you will receive an order confirmation email, your order reference number, and an estimated delivery timeline. You can monitor your order status anytime from your account dashboard.

Delivery time depends on your location and product availability. Estimated delivery times: - Cairo & Giza: 1–3 business days - Alexandria & Delta: 2–4 business days - Upper Egypt & remote areas: 3–5 business days Important notes: - Orders placed before 2 PM are usually processed the same day. - Orders placed on weekends or public holidays are processed on the next working day. - Bulk or special-order items may require additional preparation time. - Once your order is dispatched, you will receive tracking details via email or SMS.

As soon as your order is shipped, we provide a tracking number from our courier partner. You can track your shipment by: - Logging into your account → Orders → Track Order - Clicking the tracking link provided in your shipping confirmation email - Visiting the courier’s website and entering your tracking number Order statuses may include: Processing, Packed, Shipped, Out for Delivery, and Delivered. If your tracking has not updated within 48 hours, please contact our support team for assistance.

You may cancel your order if it has not yet been shipped. To cancel: 1. Log into your account 2. Go to My Orders 3. Select the order 4. Click Cancel (if available) If the cancellation option is unavailable, it means the order has already entered the shipping process. Once shipped, orders cannot be cancelled, but you may request a return after receiving the product according to our return policy. Refunds for cancelled orders are processed within 3–7 business days.